Frequently Asked Questions – Vaaras

“Have questions? We’ve answered the ones we hear most, and we’re always here for more.”

At Vaaras, we understand that buying meaningful fashion online comes with questions. Whether you’re wondering about sizing, shipping, custom stitching, or how to care for your garment, this page is your complete guide. If you don’t find what you’re looking for, feel free to contact us at support@vaaras.com or message us on WhatsApp: +92 326 1309649.

Orders & Payments

Q1: How do I place an order on Vaaras.com?
Browse, select your product, choose size/custom stitch, add to cart, and checkout with your details.

Q2: What payment methods do you accept?
Debit/Credit Cards, Bank Transfers (Pakistan), Cash on Delivery (Pakistan), PayPal (selected countries).

Q3: Can I use multiple payment methods?
Currently, one method per order only. Contact us if special assistance is required.

Q4: I didn’t receive a confirmation email. What should I do?
Check spam/promotions. If missing, contact us with your name and phone number.

Shipping & Delivery

Q5: How long will my order take to arrive?
Pakistan: 2–5 days (Standard), 1–2 days (Express). International: 7–14 business days.

Q6: How do I track my order?
Via tracking link sent by email/SMS or your Vaaras account under “My Orders.”

Q7: Can I change my shipping address after placing an order?
Yes, if not shipped yet. Could you email us immediately?

Q8: Do you offer international shipping?
Yes, rates and times are shown at checkout.

Products & Customization

Q9: Do you offer custom stitching?
Yes! Select “Custom Stitch” and provide measurements after checkout. We’ll confirm via email.

Q10: How do I know my size?
Use the size chart on product pages. Unsure? Contact us!

Q11: What if my item doesn’t fit? Can I exchange it?
Yes, Pakistani orders: size exchanges within 7 days. International: exchanges available.

Q12: Are your fabrics sustainable or organic?
We use eco-conscious fabrics, including organic cotton and handwoven materials. See our About page for details.

Returns & Exchanges

Q13: What’s your return policy?
Pakistan: 7-day return window. International: exchanges only. Some items are non-returnable. Full details on the Returns Policy page.

Q14: How do I request a return?
Email returns@vaaras.com with order number, reason, and clear photos if defective.

Q15: Who pays for return shipping?
Defective/incorrect: Vaaras pays. Size/preference: customer pays.

Q16: How long does it take to receive a refund?
5–7 business days after receiving and inspecting the returned item.

Gifting & Packaging

Q17: Can I send a Vaaras order as a gift?
Yes! Mark as a gift at checkout, add a message, and remove the invoice if needed.

Q18: Do you offer gift cards or vouchers?
Yes, digital gift cards are available in various amounts.

Q19: Do you offer gift wrapping?
Our packaging is already premium. Extra wrapping on request via email after placing the order.

General & Brand Questions

Q20: Where is Vaaras based?
Lahore, Pakistan  Global shipping available.

Q21: Is Vaaras a sustainable brand?
Yes, we prioritise ethical labour, low-waste cutting, biodegradable packaging, and locally sourced fabrics where possible.

Q22: Do you support local artisans?
Yes. Many products are made in collaboration with skilled artisans using traditional techniques.

Q23: Can I visit a Vaaras store?
Online only. Occasional pop-up events in Lahore, Karachi, and Dubai. Sign up for updates.

Help & Support

Q24: How do I contact customer support?
Email: support@vaaras.com
WhatsApp: +92 326 1309649
Contact form: See Contact page